Our work
Where written consent was given we name the client; where it was not, we publish only industry, scale, problem and outcome. Our own R&D is labelled as in-house work so it is never mistaken for a client delivery.
Buyer POs, production orders and shipment data were re-entered by each department; closing the monthly export figures took two days.
70% of dealer enquiries were already answered in the manuals, yet CS looked them up by hand every time.
Twelve spreadsheets moved into one system, while the existing accounting package stayed in place.
Invoices, packing lists and customs filings were written by hand for every shipment, and document errors kept delaying clearance.
A ten-month-old firm selling considered B2B services had to close a credibility gap with a website alone.
We tested how to stop an assistant citing superseded clauses after a document is revised.
Each reference has a full English page covering the background, the decisions, what we built and the before/after measurements. For figures beyond what is published here, ask us for a case study under NDA. Ask us if you need anything in more depth.
All figures are measured in-house and calculation records are retained.